Customer Service












Customer Service School Water Test Kits

The Sciencefaircenter.com website is committed to maintaining your confidence and trust. Every part of the sciencefaircenter.com website is designed to help you make informed decisions about choosing the best products for your school and science needs.

Once you’ve made your decision, our service doesn’t stop. Our website is open twenty-four hours a day, seven days a week to serve you. We’re ready to accept your orders at any time. It’s easy and most important – it is convenient… and this means sciencefaircenter.com saves time and money.

We insist on providing our clients the highest level of privacy and security with regard to both your personal information and the data you submit to us for processing.
 
The following questions and answers support our Customer Service Policies.

1. How do I place an Order?

Order directly On-Line.

To order from the sciencefaircenter.com web site, simply select your products and click to add your selection. If you want to review the order information, click and make any changes. To complete the order form when you are finished, click to purchase the order and checkout.
You can enter your credit card number directly into our secure order system. You will receive e-mail notification that your order has been received.

If your product selection is back-ordered you can either cancel, or proceed in placing the order. Available products will be shipped. Your credit card will be charged separately for back-ordered products at the time of shipment, along with any applicable sales tax. If you later cancel back-ordered products, your shipping and handling charges will be credited back to you.


Order by Phone.

To place an order by phone, customers in the USA may call us at:
1 (206) 440-3008.
Call us anytime. Leave a message if we are busy and we will get back to you when you request it.


If you have any other questions or comments, please email us at sales@sciencefaircenter.com.


2. How secure is my Order?


We have taken every measure possible to make the ordering process safe on sciencefaircenter.com. We use state-of-the-art technology to make ordering on-line safe and worry free. We use PayPal services to process your order information to keep it private and protected.


If you prefer not to use your credit card online over the Internet, please call or e-mail us. We will take the payment information over the phone or we can send an invoice to your address.


If you have any other questions or comments, please email us at sales@sciencefaircenter.com.

3. What forms of payment are accepted?


We accept PayPal and all major credit cards Visa, MasterCard and American Express. You can also use your credit card for phone orders.


If you have any other questions or comments, please email us at sales@sciencefaircenter.com.

 

4. How long will it take to receive my Order?


The products you order should arrive in 4 to 5 work days (Priority) or 2 to 4 work days (Priority Express) if the shipping address is in the Continental USA via U.S. Postal Service (note: shipping times may vary seasonally). Canada addresses requires 7-10 days extra for customs, plus additional shipping fee.


Second-day shipping options are available for an additional charge for some orders being sent to addresses within the USA.


You will receive an e-mail with your Sciencefaircenter.com Order Number for reference.


If you have any other questions or comments, please email us at sales@sciencefaircenter.com.



5. What are shipping and handling costs?


Standard Shipping & Handling Costs apply for Domestic Orders based on weight and shipping options.


For Special Delivery Options: Please Contact Us or e-mail us for rates and special instructions.


If you have any other questions or comments, please email us at sales@sciencefaircenter.com.



6. How can I contact sciencefaircenter.com?


Phone: 1-(206) 440-3008


e-mail: sales@sciencefaircenter.com



7. I have a question, but do not want to Order?


Send questions via e-mail to sales@sciencefaircenter.com.

We will e-mail you an answer as quickly as possible.

If your question requires an in depth answer, please include your email address and phone number in case we need to call.


8. What if I want to inquire about my Order?


When you place an order, you will be given a Sciencefaircenter.com Order Number.


You can trace your order by referencing this number.


If you have any other questions or concerns about your order, you can reach
us via: e-mail at sales@sciencefaircenter.com

or Please, phone us at (206) 440-3008 be sure to include your email address in your phone number.

9. What is your return policy?


We offer a 100% satisfaction guarantee on all products sold at sciencefaircenter.com. However, Opened or Used kits are not returnable.


If, for any reason, you find a product or service unsatisfactory, Contact Us and we will correct any problems.


Direct any concerns about our products or services to our Sales Department via


sales@sciencefaircenter.com


phone: 1 (206) 440-3008.


Please, include a comment indicating the reason for your problem so we can better serve you in the future.


Please refer any technical support questions about sciencefaircenter.com products to the Technical Support staff by e-mail.

10. What are the sciencefaircenter.com Product and Service Guarantees?


We offer a 100% satisfaction guarantee on all products sold at sciencefaircenter.com. However, Opened or Used kits are not returnable.


Any concerns about our products or services should be directed to our Sales Department via e-mail at sales@sciencefaircenter.com or phone at 1 (206) 440-3008. (Note: Any technical support questions about individual water products should be directed to the technical support staff).


If, for any reason, you find a product unsatisfactory, Contact Us and we will correct any problems.


Sciencefaircenter.com uses state-of-the-art technology to make ordering on-line safe,secure and worry free. Our PayPal Software accepts your order information, then encrypts the information to keep it private and protect your financial information.